when normal reinstall doestn work, download revo uninstaller: http://www.revouninstaller.com/revo_uninstaller_free_download.html . install the program, and start it. then u will see a list with installed programs including java. double click java in the list. u will see a menu, with four ways of removing the program, chose advanced. go trought the removal prosess as normal, then when it is finished go further with the revo menu, u will see a list with not removed files, followed by a list with registery keys. chose remove all in both the menu's. then the program is fully removed and ready to be reinstalled.
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